Packages
Packages are based on your average number of new monthly jobs. Every Torchlight membership provides real homeowner insight, monthly clarity, and reputation protection that scales with your company.
Essential
Best fit for companies handling 10–20 jobs per month
Key Features:
- Independent client check-ins during active jobs
- Consistent visibility into client experience
- Structured insight reporting
- Early alerts when trust begins to slip
- Pattern recognition to spot issues before they repeat
- Coaching-level insight to support team improvement
Growth
Best fit for companies handling 30–50 jobs per month
Key Features:
- Broader client coverage across more jobs
- Clear, structured insight for ownership
- Earlier alerts to help prevent negative reviews
- Deeper pattern analysis tied to operations
- Coaching insight focused on consistency
- ReviewBoost Included
- One custom question aligned to your operation
Elite
Best fit for companies handling 50–100 jobs per month
Key Features:
- High-volume client outreach during active jobs
- Leadership-ready insight reporting
- Ongoing monitoring of reputation risk
- Advanced pattern analysis to identify systemic issues
- Coaching insight to elevate team performance
- ReviewBoost Included
- Two custom questions aligned to leadership priorities
Custom plans are available for companies handling more than 100 jobs per month. Contact Us
One saved job pays for Torchlight, many times over.
The average restoration job is worth $3,500–$10,000+.
If Torchlight helps you prevent even one lost referral or fix one silent issue before it becomes public, it’s already paid for itself.
“You can’t grow what you can’t see, and Torchlight helps you see everything.”
Frequently Asked Questions
Everything you need to know about protecting your reputation and scaling your restoration company.
We recommend a tier based on your monthly job count.
Each tier includes a specific survey quota designed to give you a reliable picture of your client experience.
No.
We offer month-to-month, quarterly, and annual plans.
We recommend at least 6 months because that’s when the deeper trends become visible.
We only require a 30-day notice to cancel.
You receive:
- A full Monthly Insight Report
- Analysis of all surveys completed
- Trends, risks, wins, and testimonials
- Real-time notifications as surveys come in
- Access to Torchlight Awards (based on scores and consistency)
We’re actively exploring integrations.
Tell us what you use, and we’ll see what’s possible.
You’ll see early wins in the first 60 days, but the most powerful insights appear around the 6-month mark.
Great—now let’s prove it with data and give you awards that help you stand out in your market.
Yes.
We can prompt happy clients to leave reviews following FTC and Google guidelines.
Plus, strong insight builds trust with referral partners—and trust fuels referrals.
Never.
Every survey is logged and shared—good, bad, and ugly.
Our only goal is to help you give the best client experience possible.
If a client gives poor scores, we encourage them to talk to you directly so you get the chance to fix it.
Only you.
Benchmark comparisons are anonymized—you’ll never be able to identify another company.
Let’s talk it through.
The best way to determine the right plan is a short conversation.
We’ll walk through how Torchlight works and what level of coverage makes sense for your operation.